MAPI error when trying to send Word or Excel Document

Tips & Tricks

If you are seeing a MAPI error when using the send to e-mail recipient dialog within Word or Excel, this should fix the issue.

Resolution

To resolve this issue, follow these steps:

  1. Start Windows Explorer.
  2. Close out of Outlook, make sure there are no Outlook.exe processes hanging.
  3. Locate and then open the following folder on your computer:
    C:\Program Files\Common Files\System\Msmapi\1033  Note:  if there is not a Msmapi folder here, then look in:

    C:\Program Files (x86)\Common Files\System\Msmapi\1033

  4. Right-click the MSMapi32.dll file, and then click Rename.Note The file (Msmapi32.dll) that you are renaming differs from the file (Mapi32.dll) that is mentioned in the error message.
  5. Type Msmapi32.old, and then press ENTER to rename the file.

Restart Outlook, it will re-install the MSMapi32.dll file for you and hopefully fix the issue.

Although this is a fix for Outlook 2003, it seems to work for issues related to Outlook 2010 as well. Here is the link where I found the fix: https://support.microsoft.com/en-us/help/926196/error-message-when-you-try-to-start-outlook-2003-mapi32-dll-is-corrupt

 

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