Reinstall (install) TS PDF Generator:

Option A:

1. Click your Windows Start Button and select Control Panel.
2. Select Devices and Printers.
3. Select the TS PDF Generator printer and remove.
4. Select any printer listed then click Print server properties from the menu above.
5. Select the Drivers tab.
6. Select each instance of the Amyuni Document Converter and click Remove.
7. Run the PDF Converter install from the following location:
   • Wininst folder on the server …\\Servername\Timberline Office\9.5\Accounting\WinInst\Prerequisites\PDF Converter\RunAmyUnilnst.exe
   • NOTE: The PDF Converter install will run Silently.

If this does not get your TS PDF Generator installed correctly then try the steps outlined in Option B.

Option B:

Use the instructions to completely remove and reinstall the Amyuni PDF driver

1. Open Devices and Printers (Printers and Faxes on Windows XP), click on the TS PDF Generator and delete it (Remove Device).
2. Reboot computer (very important step)
   Note: Make sure the TS-PDF printer has been removed, if it’s still listed there may be pending print jobs keeping it installed.
3. Open C:\Windows\System32\Spool\Drivers\w32x86 and delete all ACpdf*, ACFpdf.txt and Cdintf* files. Delete these files from any sub-directories as well. If the machine is a 64-bit OS, you will also need to search for and delete the same files from the C:\Windows\System32\Spool\Drivers\x64
4. Delete the amyuni_amyunidocumentconverter* directory if it exists.
5. Open C:\Windows\System32 and delete all Cdintf* files.
6. Open C:\Windows\SysWOW64 (if it exists) and delete all Cdintf* files
7. Open the C:\Program Files\Timberline Office\Shared directory and delete all Cdintf* files.

Install TS PDF Generator Amyuni Driver

FOR ACCOUNTING:

1. Version 9.8 – navigate to the Wininst folder on the server …\\Servername\Timberline Office\9.5\Accounting\WinInst\Prerequisites\Amyuni\PDFsetup.exe
2. Version 12.1 – navigate to the Wininst folder on the server …\\Servername\Timberline Office\9.5\Accounting\WinInst\Prerequisites\PDF Converter\LaunchPDFSetup.exe
3. Version 13.1 and later – navigate to the Wininst folder on the server …\\Servername\Timberline Office\9.5\Accounting\WinInst\Prerequisites\PDF Converter\RunAmyUnilnst.exe

FOR ESTIMATING:

1. Version 9.8 – navigate to the downloaded install image, to \Prerequisites\Amyuni\PDFsetup.exe
2. Version 12.1 – navigate to the downloaded install image, to \Install\Prerequisites\PDF Converter\LaunchPDFSetup.exe
3. Version 13.1 – navigate to the downloaded install image, to \Install\Prerequisites\PDF Converter\PDF Converter\RunAmyUnilnst.exe

After the installation open Devices and Printers, right-click the TS PDF Generator and select Printer Properties. On the Advanced tab, verify that setting are set to:

1. • Always Available
   • Priority: 1
   • Driver: Amyuni Document Converter 400 (450 version 13.1)
   • Spool print documents so program finishes printing faster
   • Start printing after last page is spooled
   • Uncheck the box “Enable Advanced Printing Features”
   • On the Security tab, make sure the Everyone group is set to Manage Documents and Manage Printer
   • On the Ports tab, make sure the printer is using the NUL: port
2. If you are attempting to print to file and the file created is 0 bytes, check to see that the Everyone Group has full control of the Spool folder (C:Windows\System32\Spool).
3. If your users receive an error code -30 (Printer not activated) after installing, check the following registry key and make sure the Everyone group has full control:

HKEY_LocalMachine\System\CurrentControlSet\Hardware Profiles\Current\Software\TS PDF Generator

• Right click “TS PDF Generator” and select Properties to verifiy “Everyone” group